 Store Policies Delivery Orders in the United States will be shipped by UPS. You may choose UPS Ground, UPS Next Day, or UPS Second Day service. UPS shipping charges will be calculated online based on service selected, shipping destination and weight.. Payment Information: When ordering on-line you may pay by Master Card, Visa, Discover, or American Express. Out of Stock Merchandise that we are no longer able to get is removed from the web site when sold out.. We endeavor to always identify such items on the web site as requiring more time for delivery. However, it is always possible that a sudden burst of orders will leave us out of stock just as your order arrives. In such cases, we will promptly notify you by e-mail that the item is back ordered and give you an estimated delivery time. Of course, you may cancel such an order with no penalty if you are unwilling to wait. |  |  |  | How We Do Business Returns For health reasons, ear piercing cartridges and ear piercing studs are not returnable. Please make sure you are ordering the corrrect studs for your instrument. Ear piercing instruments have a "Lifetime instrument replacement warranty" and damaged or broken instruments will be replaced at no charge. Shipping and handling will be charged for all replacement instruments. Legal Information All information and graphics appearing on these pages is copyright protected by either the manufacturer of the goods displayed or by EarPiercingStore.com & Roman Research, Inc.. All rights reserved. If you need support with any aspect of this site, our products, or your order, please use one of the methods below to contact us. Support Methods | E-Mail: | EarPiercingStore@RomanResearch.com |  | | Toll Free: | 800-225-8652 | | Phone: | 781-447-3411 | | Fax: | 781-447-0995 |  | | Mail: | EarPiercingStore.com Roman Research, Inc. 800 Franklin St. Hanson, MA 02341 | |